Choose leave platform payment, you will lose the platform protection, both buyer and seller need to bear risk
Meetup
Once agreed Meet-up collection, both users need to pre-arrange a public place to meet, for both safety and convenience, a cafe, metro station, public park, or Hotel lobby.
Please use comment & message of Fetch App to coordinate a mutually agreed upon time and place.
- Buyer needs to confirm the delivery once received the item by “Click the Receive button” or “Show the order QR code for Traveler to scan”
*Once confirmed, buyer would normally not be able to request for Return/Refund
* If communication or payment is outside the platform, users would not be protected by Fetch, and be subject to extra admin fee, Freeze of account.
SF Express (HK) Fee on Receiver
Deliver to SF Stores/Lockers, Home, or Commercial Address
Shipping fee paid by Receiver at pick-up
(Group shipping can be arranged by the same seller, but not available for different sellers)
Small bag & non fragile: 0.5-2kg: $15 (SF store only)
Fragile & Box:
First 1kg: $22, 1.5-3kg: $28, 3.5-5kg: $34
5kg after: $3/0.5kg
Residential Area: +$20
Remote Area Fee: +$30
*Please add/choose delivery address at Payment Page
Please check SF website for SF Stores or Service centres: http://www.sf-express.com
Pickup Centre - Causeway Bay
(Sellers will drop-off items at Mongkok City Centre first)
Pickup fee:
$8 for first 1kg, $2/0.5kg thereafter
(Pickup be ready in about 2-3 working days after item dropped-off)
*large size may be measured by “Volume Weight”
Free storage: 5 working days (free grouping with other orders available)
$10/day charge will be imposed afterwards
*Note: Food and drinks are NOT allowed for pickup centre. Buyers are entitled for all responsibilities.
Address: G/F, Lei Ha Court, 7-19A Haven Street, Causeway Bay
Opening Hours:
Mon-Fri: 14:00 - 20:00
Sat: 14:00 - 18:00
Sun & Public Holidays: Close
Pickup Centre - Mong Kok City Centre
(Sellers will drop-off items at Mongkok City Centre first)
Pickup fee:
$5 for first 1kg, $2/0.5kg thereafter
(Pickup be ready in about 1-3 working days after item dropped-off)
*large size may be measured by “Volume Weight”
Free storage: 5 working days (free grouping with other orders available)
$10/day charge will be imposed afterwards
*Note: Food and drinks are NOT allowed for pickup centre. Buyers are entitled for all responsibilities.
Address: Rm 1106, 11/F, Mongkok City Centre, 74-84 Sai Yeung Choi Street South, Mong Kok, Hong Kong
Opening Hours:
Mon-Fri: 14:00 - 20:00
Sat: 14:00 - 18:00
Sun & Public Holidays: Close
SF Express (Macau) Fee on Receiver
Shipping fee paid by Receiver at pick-up:
(Group shipping can be arranged by the same seller, but not available for different sellers)
HK to Macau: from $31 (*SF not support Drug related product)
Detailed delivery fee please refer to SF express official website
*Please add/choose delivery address at Payment Page
Fetch Guarantee
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Worry-free shopping. Get the item you ordered or your money back. By shopping on Fetch, your payment will be held by the platform until you get your item or 7 days after the item is shipped or ready for pick-up. Transactions outside the platform is not eligible to any Fetch Guarantee. Please check FAQ page for more guidelines about Refund / Return.
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